ERPMantra
Privacy request

Data Deletion

Last updated: 7 September 2026

ERPMantra is a product and service operated by SKK Developers Global IT Services.

This page explains how an individual or authorised customer can request deletion of personal data associated with ERPMantra. Requests are subject to identity and authority verification, applicable contracts and legal retention duties.

1. Choose the correct request route

School or institution records

If your information was entered by a school, college, coaching institute or other ERPMantra customer, contact that institution first. It controls the record and must instruct us if technical deletion or correction is required.

ERPMantra's own records

For a website enquiry, direct business contact, ERPMantra account, support record or Official WhatsApp integration record controlled by us, send the request directly using the steps below.

2. How to submit a request

  1. Email services@skkdevelopers.co.in with the subject ERPMantra Data Deletion Request.
  2. State your full name, organisation or school, registered phone/email, your relationship to the account, the relevant ERPMantra subdomain or school code if known, and what data or account you want deleted.
  3. If the request concerns WhatsApp, include the business phone number and WhatsApp Business Account identifier if available. Do not include message content unless needed to identify the record.
  4. We may ask for reasonable verification or confirmation from the customer institution before acting. Never email a password, OTP, API token, payment-card number or other secret.

You may also call +91 85730 90215 for assistance, but a written request may still be needed to verify scope and authority.

3. Official WhatsApp connection

An authorised customer may request that ERPMantra disconnect its Official WhatsApp integration and stop processing new messages. The customer should also remove ERPMantra's partner/system-user access in Meta Business settings and manage the phone number, templates and WhatsApp Business Account directly. Disconnecting an integration does not automatically delete records that must be retained for billing, consent, suppression, security, audit or legal purposes.

4. What happens next

We will acknowledge and process a valid request within the period required by applicable law or the applicable order form. We may contact you for clarification. After approval, information within scope will be deleted, anonymised, returned to the controlling customer or restricted, as appropriate.

5. Information we may retain

We may retain limited information where required for law, tax, billing, fraud prevention, security, dispute resolution, consent/opt-out evidence, suppression lists or audit integrity. Removing a suppression record could cause an opted-out recipient to be contacted again, so a minimal hashed or normalised identifier may be retained to honour the opt-out. Data in rotating backups may remain inaccessible until the backup expires under the applicable schedule.

6. Contact and escalation

Privacy and Grievance Contact, SKK Developers Global IT Services
Bhore-Pagra Road, Near Indian Oil Petrol Pump, Bijaipur, Gopalganj, Bihar 841508, India
Email: services@skkdevelopers.co.in
Phone: +91 85730 90215

See also our Privacy Policy and Complaints and Grievance page.