ERPMantra is a product and service operated by SKK Developers Global IT Services.
This page explains the framework for ERPMantra service commitments. It does not create a universal uptime, response-time, resolution-time or service-credit commitment.
Applicable commitment
Service levels are as per the applicable order form or other written agreement accepted by SKK Developers Global IT Services and the customer. That document may define covered services, support channel and hours, incident priorities, response targets, availability measurement, exclusions, maintenance and remedies.
Incident priority
Priority is assessed from verified business impact, affected users, availability of a workaround, data/security risk and whether a core contracted workflow is unavailable. A customer-provided label does not alone determine the final priority.
Common exclusions
Unless an applicable order form says otherwise, measurements and commitments do not cover planned or emergency maintenance; customer devices, networks, credentials, configuration or misuse; unsupported customisation; force-majeure events; or independent third-party failures and policy actions, including Meta/WhatsApp, telecom, payment, email, DNS and internet providers.
Official WhatsApp dependency
WhatsApp Business Account reviews, template approvals, display-name decisions, messaging limits, quality ratings, price changes, outages and enforcement are controlled by Meta/WhatsApp. Any special support or service commitment for the Official WhatsApp add-on must appear in the applicable order form.
Report an issue
Email services@skkdevelopers.co.in or call +91 85730 90215. Include the customer name, ERPMantra subdomain or school code, affected module, time first observed, user impact, reproducible steps and safe screenshots. Never send passwords, OTPs or API tokens.